GDPR Terms & Conditions

Who We Are

We are Heaven Holiday Homes, a UK-based business offering holiday caravan rentals across multiple locations. Our website address is: heavenholidayhomes.co.uk

Comments

When visitors leave comments or enquiries on the site, we collect the data shown in the form, along with the visitor’s IP address and browser information to help detect and prevent spam.

An anonymized string created from your email address may be used to check if you are using a profile image service. Once your comment is approved, your profile picture may appear publicly next to your comment.

Media

If you upload images to the website (for example, during a booking or review), please ensure they do not contain embedded location data. Visitors to the website may be able to download and extract this information.

Cookies

If you leave a comment or enquiry, you may choose to save your name, email address, and website in cookies. This is for your convenience so you don’t have to fill in your details again later. These cookies will last for one year.

If you log in to an account on our site (if available), we will set up cookies to store your login information and screen preferences. Login cookies last for two days, and screen preference cookies last for one year. If you select “Remember Me”, your login will stay active for two weeks. Logging out will remove these cookies.

If you edit or publish a listing (admin only), an additional cookie may be stored in your browser. This contains no personal data and simply records the ID of the listing you edited. It expires after one day.

Embedded Content

Some pages on this site may include embedded content such as videos, maps, or social media posts. This content behaves as if you had visited the third-party website directly, and those sites may collect data or track your interaction.

Data Retention

If you leave a comment or send an enquiry, we keep the data and its metadata indefinitely. This helps us identify and approve any follow-ups automatically.

If you register for an account (if available), we store the personal information you provide. You can view, edit, or delete your information at any time (except your username). Website administrators can also view and edit this information.

Your Rights

If you have an account on our site or have left a comment or enquiry, you can request an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold. This does not include data we are required to retain for administrative, legal, or security purposes.